DATACENTER

servizio helpdesk e assistenza tecnica

 

Please send an email to helpdesk@texone.biz to report any of these issues:

 

 

problems with the MERX platform: access or options

 

problems with the WebMail gateway

problems with the automatic reporting: not receiving reports on time or not the correct reports



Include a description of the problem, a screenshot if possible, the date and hour you experienced the problem, whether this is the first time the problem occurs and a brief description on your expected behaviour of the system.

 

Helpdesk service is available from Monday to Friday, from 9.00 to 18.00 (GMT+1), excluding local holidays in Zaragoza..